Terms & Conditions

This website is provided for general information about GradeCrest and the services we offer. You may view, download and print pages for your own reference or for the internal purposes of your organization.

In using this site, you agree not to:

• Use it for any unlawful purpose, or in any way that could damage or impair it
• Attempt to gain unauthorised access to any part of the site, its server or any connected system
• Interfere with the operation or security of the site, including its enquiry forms
• Use automated means to extract content from the site at scale
• Submit false, misleading or impersonating information through any form

We may change, suspend or withdraw any part of this website at any time without notice.

Content on this site is general in nature, provided in good faith, and kept up to date as far as is reasonably practicable.

Nothing on this website is advice. It is not legal, insurance, financial or investigative advice, and it should not be relied on as advice for any particular matter.

Descriptions of our services indicate what we can typically undertake. They are not an offer, a commitment to accept an instruction, or a guarantee of any particular outcome. The scope of any actual instruction is agreed in writing before work begins.

Submitting an enquiry does not create a client relationship, and does not oblige us to accept an instruction. We assess each enquiry on its own facts and may decline it, including where a conflict of interest exists or where the requirement falls outside the services we provide.

Please do not send confidential or sensitive material through a website form. Until an instruction has been agreed, information sent through this site is not covered by the terms of any engagement.

By submitting an enquiry you confirm that the information you provide is accurate to the best of your knowledge, and that you are entitled to provide it to us.

How we handle the information you submit is set out in our Privacy Policy.

The content of this website, including its text, layout, graphics, icons and design, is owned by or licensed to GradeCrest Insurance Investigators Limited and is protected by applicable law.

The GradeCrest name, logo and brand elements are marks of the company. They may not be used without our written permission.

You may not reproduce, republish, distribute or exploit material from this site for commercial purposes without our permission. Quoting a short extract with clear attribution and a link back to the source is acceptable.

This website is provided on an as-is basis. We do not warrant that it will be uninterrupted or error-free, or that the information on it is complete and current at every moment.

To the fullest extent permitted by law, GradeCrest is not liable for any loss or damage arising from:

• Reliance on any content on this website
• The site being unavailable, in whole or in part
• Any content on, or any consequence of visiting, a third-party website linked from here

Nothing in these terms excludes or limits any liability that cannot lawfully be excluded or limited. Liability in connection with an instructed investigation is governed by the engagement terms for that matter, not by these website terms.

This website may contain links to websites operated by others. Those links are provided for convenience only.

We do not control third-party websites and are not responsible for their content, availability, security or privacy practices. The inclusion of a link is not an endorsement of that site or its operator. Visiting a linked site is at your own risk, and the terms and privacy policy of that site will apply while you are there.

We may amend these terms from time to time. The version published on this page is the version that applies, and the date shown at the top is the date it was last changed. Please review it when you return to the site.

These terms, and any dispute arising out of or in connection with this website, are governed by the laws of Kenya.

The courts of Kenya have jurisdiction over any such dispute.

If you have a question about these terms, please contact us: