EST. Nairobi · Kenya Forensic Claims Intelligence
Licensed & Court-Recognised
Forensic Investigation · Asset Tracing · Due Diligence

Clarity in claims. Conviction in evidence.

GradeCrest delivers forensic-grade investigation, asset recovery and due diligence services to Kenya's insurance, legal and corporate sectors — with the operational discipline that complex matters demand.

3,000+
Matters Closed
Across claims, asset & DD
98%
Substantiated Findings
Evidence upheld by counsel
47
Counties Covered
Nationwide field capacity
7 days
Preliminary TAT
From instruction to report
Trusted & Accredited
Licensed Investigators
High Court Process Servers
Confidentiality Assured
Court-Admissible Reports
24 / 7 Rapid Response
Nationwide Coverage
Our Capabilities

Forensic services, engineered for complex matters.

Our four core practices address the full lifecycle of investigative work for insurers, counsel and corporates — from first notification of loss through to recovery and resolution.

01 /04

Claim Investigation

Comprehensive investigation of insurance claims and suspected fraudulent activity. Site inspections, witness interviews, surveillance and evidence documentation to court-admissible standard. Every finding fully substantiated.

Fraud Detection Accident Investigation Surveillance Witness Statements
1,800+ claims investigated
02 /04

Asset Tracing & Recovery

Advanced tracing methodologies to locate third-party motor vehicles, property and financial assets for subrogation and recovery actions. Database access, field investigation and recovery recommendations.

Vehicle Tracing Property Search Subrogation Recovery Mode
850+ assets recovered
03 /04

Due Diligence & Background

Know exactly who you're engaging with. Corporate due diligence, employment verification, directorship checks and criminal record searches — delivering the intelligence that underpins confident commercial decisions.

Corporate DD Employment Verification Directorship Checks Criminal Records
600+ verifications completed
04 /04

Process Service

Licensed High Court Process Servers delivering summons, notifications and legal documents with full accountability. Defendant tracing, skip tracing and sworn affidavits of service meeting strict procedural standards.

Summons Service Defendant Tracing Skip Tracing Affidavit of Service
1,200+ processes served
Our Methodology

A disciplined process. Repeatable outcomes.

Every GradeCrest engagement follows a structured five-stage protocol designed to ensure thoroughness, consistency and defensibility at every step.

i
Stage 01
Instruction & Scoping
Engagement intake, conflict-check, scope definition and assignment of a lead investigator within one business hour.
ii
Stage 02
Strategy & Planning
Objective definition, resource allocation and a documented investigative plan tailored to the matter.
iii
Stage 03
Field Execution
Evidence gathering, surveillance, interviews and tracing operations conducted by licensed investigators.
iv
Stage 04
Analysis & Reporting
Findings rigorously analysed and compiled into a comprehensive, court-admissible report with evidence index.
v
Stage 05
Resolution Support
Presentation of findings, expert consultation and ongoing support for legal proceedings or recovery actions.
"
Every file opened at GradeCrest carries a chain-of-custody protocol from first instruction through final report — because evidence is only as strong as the process that produced it.
— GradeCrest Case Protocol Standard
Proprietary Technology

Case intelligence, industrialised.

Our in-house case management platform anchors every engagement — providing digital intake, real-time progress tracking, secure evidence storage and structured reporting. Investigation discipline, backed by purpose-built infrastructure.

Digital Intake
Structured instruction capture with document upload and investigator assignment.
Real-Time Tracking
Every matter tracked across all stages with full traceability.
Evidence Vault
Encrypted storage for field notes, statements and exhibits.
Performance Analytics
Dashboards tracking case velocity and TAT compliance.
Deadline Alerts
Automated escalation triggers ensure no deadline slips.
Structured Reports
Consistent, court-ready deliverables generated systematically.
Open a Matter
Case Management · Active Matters
Active Matters
Updated moments ago
JM
Kamau v. APA Insurance
GCI-2024-0814 · Claim Investigation
Active
FW
Wanjiru Asset Recovery
GCI-2024-0821 · Asset Tracing
In Review
DO
Odhiambo Due Diligence
GCI-2024-0802 · Background Check
Closed
GCI-2024-0814 · Case Progress
Overall · 72%
Evidence · 45%
24
Active
7
Review
312
Closed
About GradeCrest

Trust, built on integrity.

GradeCrest Insurance Investigators is Kenya's premier forensic investigation firm, specialising in claim investigation, asset tracing and background verification. Our name reflects our defining commitment — the highest grade of professionalism on every engagement we accept.

We serve insurance companies, legal practices, corporations and private individuals — delivering investigative services engineered to withstand legal scrutiny, supported by internal systems that keep every matter on schedule and on standard.

Founded and operated by seasoned investigators with backgrounds in law enforcement, forensics and financial intelligence, GradeCrest represents the gold standard for investigative services across East Africa.

Integrity
Excellence
Confidentiality
Professionalism
Licensed & Certified
Nationwide Reach
7-Day TAT
G
"
The pinnacle of investigative excellence.
— Our Standing Commitment
98%
Substantiated
3,000+
Matters Closed
The GradeCrest Team

Expertise that compounds.

Our team brings together multi-disciplinary experience across law enforcement, forensic accounting, insurance adjudication and financial intelligence.

Law Enforcement Veterans

Investigators drawn from the Directorate of Criminal Investigations and specialist police units, with decades of field experience in complex criminal and civil matters.

Forensic Accountants

Specialists in financial trail analysis, fraud detection and asset recovery — bringing forensic rigour to claim evaluation and subrogation matters.

Insurance Specialists

Former adjusters and underwriters who understand policy interpretation, claim evaluation and the procedural expectations of the insurance industry end-to-end.

Purpose & Principles

Mission. Vision. Values.

Guided by integrity and driven by excellence, we are committed to delivering truth, justice and technological innovation through professional investigative services.

Our Mission

To deliver world-class investigation services to our clients — partnering with each to analyse their needs, plan effective and secure operations, and safeguard their core interests throughout every engagement.

Our Vision

To be the market leaders and pacesetters in the investigations field across Kenya and the wider East African region — recognised as the most trusted and respected firm, setting industry standards through innovation and unwavering commitment.

— Our Motto —
"Verified Truth. Every Time."
i.
Integrity
Honesty and ethical standards in every investigation we conduct.
ii.
Excellence
Superior results through meticulous attention to every detail.
iii.
Confidentiality
Strict privacy and discretion in all client matters, always.
iv.
Professionalism
Expert conduct and dedication to client success in all we do.
3,000+
Matters Resolved
Successfully closed cases across all four core practice areas.
98%
Substantiation Rate
Findings upheld by insurers, counsel and the courts.
7 days
Preliminary TAT
Preliminary reports delivered from instruction to desk.
47+
Corporate Clients
Insurers, law firms and corporations on standing instruction.
Performance

Results that speak for themselves.

Every matter we accept carries our reputation. Our numbers reflect years of disciplined execution, specialist expertise and an uncompromising commitment to the truth.

  • Nationwide field investigator network covering all 47 counties of Kenya
  • Industry-leading 7-day preliminary turnaround — faster than sector average
  • Full digital traceability from instruction through archival
  • Zero data breach incidents — ISO-aligned information security practices
  • Standing retainers with leading insurers, law firms and corporates
Our Offices

Two locations. One standard.

Anchored by our Nairobi headquarters and our Kiambu County branch, GradeCrest is positioned to serve clients across the entire metropolitan region and beyond — with field capacity nationwide.

Head Office

Kitisuru Head Office

Westlands · Nairobi
Epic Ridge Apartments, Block 40 D Getathuru Road, Kitisuru
Westlands, Nairobi
Kenya
+254 703 107 934  ·  +254 720 247 093
Mon – Fri · 8:00 AM – 6:00 PM
Branch Office

Membley Branch

Ruiru · Kiambu County
Eaves Drop Apartments Membley, Ruiru
Kiambu County, Kenya
+254 703 107 934  ·  +254 720 247 093
Mon – Fri · 8:00 AM – 6:00 PM
The GradeCrest Advantage

Why leading organisations retain us.

Six operational commitments that distinguish GradeCrest as Kenya's investigator of choice for matters where outcomes matter.

Licensed & Certified

Fully licensed investigators continuously trained in current techniques and Kenyan legal requirements.

Technology-Enabled

Internal systems provide end-to-end digital traceability — intake to archive — ensuring nothing falls through the cracks.

Absolute Discretion

Every engagement is handled with complete confidentiality — your information is protected end-to-end, always.

Rapid Response

Average 7-day preliminary closure. Time-critical matters receive same-day investigator deployment nationwide.

Court-Ready Reports

Comprehensive, court-admissible documentation with clear findings, evidence index and actionable conclusions.

Specialist Team

Former law enforcement, forensic specialists and financial intelligence experts — decades of combined experience.

Engage GradeCrest

Start with a confidential enquiry.

Whether you're an insurer, law firm or corporate client, the fastest path to the right answer is a brief conversation. All enquiries are held in strict confidence.

Enquiry received.

One of our senior investigators will review your enquiry and respond within three business minutes during office hours.

Confidential Enquiry Form

Tell us about your matter — one of our senior investigators will respond within three business minutes during office hours.

Direct Line
Available 24 / 7 for urgent matters
Email
Response within minutes during office hours
Head Office
Epic Ridge Apartments, Block 40 D
Getathuru Road, Kitisuru
Westlands, Nairobi
Membley Branch
Eaves Drop Apartments
Membley, Ruiru
Kiambu County
Postal Address
P.O. Box 153-00232
Ruiru, Kenya
Office Hours
Monday – Friday8:00 AM – 6:00 PM
Saturday9:00 AM – 2:00 PM
SundayEmergency only
Emergency investigations available 24 / 7